FAQs

How do I choose the right size for my dog?

To get an accurately sized collar to fit your dog, measure the center of their neck with a cloth tape measure or piece of string, a few centimeters down from their head. Pull the tape/string snug, but not tight. If you used a piece of string, measure it with a rigid ruler afterwards.

For any doubts or inquiries please email us at info@milaandcoco.com and we will get back to you within 24 hours.

Can I wash my paracord products?

Paracord has the advantage that it does not rot when wet and also dries quickly. Therefore, you can wash the collar/leash, but please follow these instructions:

- For best results, we recommend you soak the collar/leash for 2 hours in warm water with gentle detergent (for example, wool detergent).
- Then wash at 30°C in the "easy care" setting.
- Please note that frequent washing accelerates the aging process and will reduce the intensity of the colours.

📦 Shipping Policy

We ship worldwide with DHL Express to ensure fast, reliable, and trackable delivery. Shipping rates are calculated at checkout based on your location and order value. Below are the delivery details by region.

🇪🇸 Spain

2–5 business days
€3.99 shipping on orders under €60
Free shipping on orders over €60

🇪🇺 European Union

2–5 business days
€6.99 shipping on orders under €60
Free shipping on orders over €60
(We do not currently ship to EU overseas territories.)

🇬🇧 United Kingdom

2–5 business days
£6.00 shipping on orders under £51
Free shipping on orders over £51

🌍 International Shipping – Group A

Countries: United States 🇺🇸, Canada 🇨🇦, Singapore 🇸🇬, Hong Kong 🇭🇰, United Arab Emirates 🇦🇪, Israel 🇮🇱

2–5 business days
€9.99 shipping on orders under €100
Free shipping on orders over €100

🌏 International Shipping – Group B

Countries: Australia 🇦🇺, New Zealand 🇳🇿

4–7 business days
€12.90 shipping on orders under €100
Free shipping on orders over €100

🇪🇺 Non-EU European Countries

Countries: Switzerland 🇨🇭, Norway 🇳🇴, Iceland 🇮🇸, Andorra 🇦🇩

2–5 business days
€12.90 shipping on orders under €100
Free shipping on orders over €100

❌ Territories We Do Not Currently Ship To:

Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, APO/FPO addresses
Nunavut, Yukon, Northwest Territories (Canada)
Norfolk Island, Christmas Island, Cocos (Keeling) Islands (Australia)
Chatham Islands, Tokelau, Niue, Cook Islands (New Zealand)
Conflict zones or restricted areas (e.g. Gaza Strip, West Bank)

If you're unsure whether we ship to your specific location, please contact us before placing an order.

⚠️ Duties & Taxes

For international orders shipped outside the EU, please note:

Import duties, taxes, or fees may be charged by your local customs authority.
These charges are not included at checkout and are the responsibility of the recipient.
We ship all international orders using DAP (Delivered At Place) terms with DHL Express.

Why is my desired product not available or out of stock?

We always strive to make sure we have all our products stocked. Because our production is based in Spain and Europe, such delays may happen as we believe in a safe and sustainable work environment. If you would like a concrete time estimate as to when a certain product Will be available please reach out to us at info@milaandcoco.com

Can I change my order?

If you already have our confirmation email, then unfortunately the order cannot be changed. If you notice you have made some error in your order, then please email us at info@milaandcoco.com with the relevant order number.

Why have I not received a shipping confirmation?

After you place your order, you should immediately receive your order confirmation email. After 24 hours at the latest you will also receive a shipping confirmation email. This is only for working days as orders cannot be shipped on Saturdays and Sundays. If after 2 working days you still haven't received your shipping confirmation email, then please get in touch info@milaandcoco.com

When will my order arrive?

Within Spain - 2 to 3 business days. Rest of Europe - 3 to 4 business days.

How can I track my package?

You will receive a shipment number with your shipping confirmation email, that can be used to track your order status.

My shipment is incomplete or I received a wrong product

Please check if the missing product is listed in your order confirmation / packaging slip. If the product is listed but missing from your order then please reach out to us at info@milaandcoco.com

How do I exchange an item?

If there is some mistake in the order - for example if the collar does not fit your dog perfectly then please email us info@milaandcoco.com with the invoice Number and a brief description of the problem. (please note that for an exchange, the products must not be used and must be in new condition)

Is return shipping free of charge?

If an exchange takes place because of an error on our end, then we will pay for return shipping costs.